Thursday, June 20, 2024

Betano launches website entirely dedicated to Responsible Gaming for Brazil and Portugal – Games Magazine Brasil

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The website has two versions:

Portuguese: https://responsiblegaming-br.betano.com

English: https://responsiblegaming-br.betano.com/en

Customer focus is one of the main values and one of the pillars of Betano (Kaizen Gaming). Always aiming to provide the best customer service and gaming experience to its customers, the brand never neglects the Responsible Gaming tools available on its platforms, along with a specialized team, which is available 24 hours a day to provide the necessary support.

“We apply a policy of offering ethical and responsible games, to be consumed with responsible intent by our customers. To support this mission, we proactively promote our Responsible Gaming tools for an enhanced, safe and secure betting environment. We are committed to offering our customers a 100% carefree, pleasant and safe experience,” says Betano.

On the website, the bookmaker offers a self-assessment tool that indicates which behaviors can be harmful and how to stay alert to keep the bettor safe in the game. After the self-assessment, the user can access tools to define their limits and adjust game times.

To comply with Responsible Gaming, Betano Portugal suggests:

  • Play for fun, keep stakes like a game
  • Knowing yourself is knowing when to stop
  • Keep your gambling in check with our responsible gaming tools
  • Keep an eye on time spent
  • Keep an eye on the money spent
  • Stay social
  • Don’t gamble after drinking
  • Play responsibly and make sure you understand what that means

     

The site also features a FAQ section on:

  •  Account self-exclusion
  • Self-exclusion and balance/open bets
  • Limits
  • Prevention of underage gambling
  • External organization for gambling related issues
  • Using my account correctly in accordance with the website terms and conditions and best practices:
  • Confidentiality
  • Contacting a responsible gaming representative

In addition to “Operator of the Year”, “Sports Betting Operator” at the EGR Marketing & Innovation Virtual Awards 2022 and “Mobile App 2019” award, Kaizen (Stoiximan//Betano) was proudly awarded in the categories of “Socially responsible” and “Innovation in sports betting in responsible gaming”, showing its true commitment to the cause of Responsible Gaming.

Source: GMB

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